Presence at Place of Sale (PAPOS) The New Click Rate?
So if you’ve followed the news in the mobile social networking world recently, first we had people like Yelp introduce “check in” and word that Facebook has the feature on its way, then Foursquare struck a number of big media deals which has kept the mobile location aware world on the front pages of the trade press with thoughts about new ad models focused on cost per check in.
Well after giving it a bit more thought, I’ve come to the conclusion that the industry needs a more broad “presence at place of sale” (PAPOS?) metric that could capture all the events where a person actually walks into a brick and mortar retailer and that action is recorded by any available means.
The PAPOS could then be looped back into the marketing ecosystem serving as the click or conversion rate for all advertising, both on and offline, targeted at driving brick and mortar foot traffic. When consumers actively check in somewhere that is fantastic, but I think it’s a bit unrealistic to expect this to become a ubiquitous consumer behavior, and it’s certainly not the only way to know when someone is in a retail store. Besides the 100% active way of checking in, there is of course the 100% passive way where your phone location is just recorded in carrier location logs, and many, many things in between like credit card and loyalty card swipes at retail and of course the wi fi and GPS positioning directly in the phone which enables all those great mobile discovery and navigation apps.
I suspect that the active and explicit way of registering PAPOS through check ins will be pretty limited and much will be inferred or recorded through other methods, you’d figure some company will just find a way to throw up 14 million geo fences around all of the retailers of America and fire back geo pixel trackers each time a mobile device enters a place of interest!
A more systematic way of recording PAPOS would go a long way in opening up the world of mobile and local digital advertising… which currently suffers from a serious disconnect when measuring ad effectiveness when they’re looking to drive offline foot traffic… tracking click to call is ok, but how often do you find yourself calling your local McDonalds? “Uh Excuse me, do you have chicken nuggets in stock today, I just want to be sure before I drove on over?” HA!
