A Second Look at NearbyNow
I am not normally much of a shopper… at all… in fact besides food and Christmas time, I probably purchase some thing from a retail store once a month at most. But for some reason I have a whopping three things I need to buy right now, a bike helmet for my five year old son who is way overdue to replace his baby froggie helmet that has lost its outer shell and now is missing its strap clasp; a new battery for my laptop which lasts a whopping 14 minutes on its existing battery when removed from the wall socket; and a protective case for my iPhone which gets dropped constantly thanks to 3 and 5 year old kids trying to fine tune their on iBowl-ing skills when I arrive home each night.
After hearing the wonders of NearbyNow on last weeks Placecast Location Based Advertsing Teleconference, I figured I’d give it another spin. For those not familiar with NearbyNow they promise the ability to find the products you’re looking for in a retail store near you, from their website:
NearbyNow was founded to simplify shopping for today’s consumers who browse online but buy in stores. By allowing shoppers to find products, brands, or sales locally, and to scan the inventory at any given shopping center, we provide a convenient shopping experience for the consumer and an effective marketing tool for merchants looking to motivate local customers.
The last time I used NearbyNow was a year ago, when I found myself time afer time back at an e-commerce web site rather than a real nearby store for the items I was looking for, so I wasn’t overly optimistic that things had improved but I gave it a try anyway…
I started with the bike helmet for my son… on Friday he took a nasty spill on his scooter on the way home from a special dad’s trip to ickdonalds and he got a bad scrape on his face… luckily he was wearing his beat-up old frog helmet which generally did its job. However, I got nasty looks from the moms in the park all weekend, so I’ve decided that he simply can’t have a big ol’ scrape on his face AND a helmet with the outer plastic shell missing and the strap jury rigged together, or I may just have one of the moms call CPS on me.
So I went into NearbyNow in search of a cool kid bike/scooter helmet. I did find a virtual picture and price on a helmet that fit the bill, but when I went to check on its availability at first I was told that the store wasn’t open right now and that the store would open at 9a… the problem is that it was already 11:25a local NYC time… so it seems that NearbyNow isn’t adjusting store hours for the location of the user relative to the store, only relative to California… wait I thought NYC was the center of the universe, evidently in tech land the Bay Area would be the center.
The second problem is that the store in question has been closed for probably close to a year now, maybe two… but thankfully I received an email from NearbyNow apologizing for not being able to validate the items availability because the store is “extremely busy” (busy being closed for a year that is)! So just for fun, I decided to call the closed store with the number that NearbyNow had provide and got what I believed to be a pre recorded message in Spanish, without anything that I could tell having to do with sporting goods.
Next stop Amazon, I picked up a cool Ben 10 helmet that will be here on Thursday, I think I can convince him to stay off the scooter until then.
Next I tried NearbyNow for a laptop battery… with equally dissapointing results. Evidently there is nowhere in Manhattan to walk into a store and buy at laptop battery over the counter, instead I was diverted to a variety on online e-tailers. It is possible I suppose that this is entirely accurate… I’ve seen a lot of odd specialty stores these days including a napping store (MetroNaps), peanut butter and jelly shop and shave shop, but have never seen a laptop battery store, so maybe that one was legit.
Finally I seemed to have a little more luck getting a case for my iphone. There was a thin looking one from Case Mate called Barely There and two Radio Shacks a couple of blocks away allegedly carried it. After receiving another ‘sorry they’re not open yet’ and the “sorry we can’t check availability because the store is very busy” notice from NearbyNow I was beginning to wonder if the guy from NearbyNow whos jobs is to call the store on your behalf had found a MetroNaps store he liked and decided not to check out.
Rather that waiting for him to wake up from his nap and let me know if the item was in stock I ventured out to Radio Shack #1 to see what they had. En route I passed a number of other stores including a Staples and two or three mom and pop phone stores that likely had cases, but was determined to make it to Radio Shack. Well it turns out that Radio Shack #1 didn’t exist, in its place was a GameStop. But fortunately the second Radio Shack was a mere two blocks away buried in the second floor of a mall… and voila as advertised they had both the blue and orange Case Mate Barely There cases for sale at the price I had seen on NearbyNow. In fact it was helpful that I knew what I was looking for because for some reason the store had the Case Mate products on the other side of the store at boot level, not displayed with the other two dozen or so phone accessory items and I had to ask the sales clerk if they had any other cases before being directed to what I was looking for. In case you were wondering the store was completely empty, except for the two store clerks staring into the mall out of boredome, so that “store is very busy” message from NearbyNow is still a mystery.
Overall NearbyNow wasn’t a great experience, but it did come in handy and after some work I did find what I was looking for with one of my three items. I played around with a few other searches, for example for ‘paper’ within office products catgeory and was directed to Toys R Us and Sears 2-3 miles away, when there is a Staples directly across the street. So it seems that they have a limited number of retailers participating which makes it pretty hit and miss.
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