Foursquare, Facebook, Yelp and the Battle of the Check-ins
In case you missed it a few weeks back Yelp announced that they were adding a check-in feature to their service where visitors to retail establishments can check in and let others know where they’re at, or have been. Well today on the front page of the Silicon Alley Insider is a post reporting that Facebook too is working on a similar feature.
NYC based Foursquare has undoubtedly been the leader in this area and their success seems to be attracting a lot of imitators.
Here are some thoughts on the importance of check ins and the ensuing pile on we’re about to see of folks adding on the feature.
Why Check Ins are interesting:
- for retailers, particularly places like restaurant, their regular customers are the bread and butter of their existence and they need to be well taken care of. For years stores have offered reward cards to reward their customers with their loyalty and repeat business. In one respect mobile check in’s are a modern twist on consumers registering their loyalty to a business… customers that 1. check in at a business often and 2. want to tell all their friends all about it, should be treated like gods by those retailers… not only are they reliable repeat customers, but they’re great marketers for the business as well.
- for the consumer and their social network what you say you do on your Facebook updates is one thing, but what you actually do and where you go is sometimes so much more telling and valuable. It adds another dimension to what people know about you, and what you want to tell the world about yourself. Since its driven from the mobile device, information is both timely and relevant to the immediate world around you, making it potentially more valuable than similar web services which are more like a history book than a telephone.
- having a bunch of strangers write out their opinion on various retail establishments is often valuable, but at the end of the day they’re very often nameless, faceless strangers… you may agree with them, or you may not… if enough nameless faceless strangers are all saying the same thing then the odds are that you may feel the same way as everyone else. But with the check ins and comments tied to your social network, you can take into account who is saying what and can factor in that knowledge.
What would make check ins VERY interesting.
- check-ins develop into the click rate for the geoweb. On the web, much of the advertising economy hinges on getting folks to click through and check out a web site, something advertisers are often willing to pay big bucks for. Within the geoweb, a check-in could be a similar proof of performance for mobile advertising, show them an ad for Sonny’s Restaurant on UrbanSpoon and they later check in at Sonny’s for the first time? That can be priced not too much different than a CPC deal.
- analysis of a pattern of check ins, in aggregate over time for predictive analysis and ad targeting. This is already pretty standard stuff on the web with behavioral targeting capabilities and if you like this you’ll also like this functionality. So it would only be natural to extend this to the mobile and geoweb.
Why in the future, check-in’s may not matter so much
- well theoretically you shouldn’t need to have someone press a button on their phone to tell you that they went somewhere. The technology already in place in the U.s. already knows your location without you having to do anything except walk around with your phone on. Folks like Sense Networks already get access to aggregated location data like this from wireless carriers and use it to allow businesses to make better marketing decisions, no check ins required. I do suspect that there could be a line drawn between the self reported locates and those aggregated and anonymous locations, with the former available for more widespread and individually targetable marketing uses.
It will be interesting to see how things progress between the self reported locates provided by check ins and the just plain looking up location and tying them back to a place.
Anyone can make the functionality to allow folks to check in somewhere, that’s not a big deal, what is a big deal is getting people to actually use it and use it a lot, and then how you make use of the information once you have it.
So when I heard about Yelp adding the functionality I checked it out buried in a drop down menu somewhere, my first thought was well that seems pretty useless, what’s the point of me checking in on Yelp, its a restaurant review site for me, and that’s it, no one except me will know I checked in or care. There was nothing in it for me to check in. Now if Facebook added the feature, that could be a different matter… it all depends on how they do it and what is in it for me if they do.
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