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	<title>Location Awhere &#187; Best Buy</title>
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	<link>http://www.locationawhere.com</link>
	<description>Location Matters</description>
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		<title>Qualcomm AllJoyn: Retail In-Store Service Portal</title>
		<link>http://www.locationawhere.com/23/03/2011/companies/qualcomm-alljoyn</link>
		<comments>http://www.locationawhere.com/23/03/2011/companies/qualcomm-alljoyn#comments</comments>
		<pubDate>Wed, 23 Mar 2011 18:28:59 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Companies]]></category>
		<category><![CDATA[AllJoyn]]></category>
		<category><![CDATA[Best Buy]]></category>
		<category><![CDATA[hyper local]]></category>
		<category><![CDATA[LBS]]></category>
		<category><![CDATA[location based]]></category>
		<category><![CDATA[LoKast]]></category>
		<category><![CDATA[mobile LBS]]></category>
		<category><![CDATA[nearvese]]></category>
		<category><![CDATA[Qualcomm]]></category>
		<category><![CDATA[retail]]></category>

		<guid isPermaLink="false">http://www.locationawhere.com/?p=810</guid>
		<description><![CDATA[Last month at the NYC LBS apps developer meet up, we had a presentation from a company called Lokast which had an interesting app that created an-ad hoc hyper local peer to peer social network. What the hell is THAT you might ask? Well essentially if you are in a room and fire up the [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.locationawhere.com/wp-content/uploads/2011/03/AllJoyn_logo.png"><img class="alignright size-full wp-image-863" title="AllJoyn_logo" src="http://www.locationawhere.com/wp-content/uploads/2011/03/AllJoyn_logo.png" alt="" width="80" height="92" /></a>Last month at the <a href="http://www.meetup.com/LocationApps/">NYC LBS apps developer meet up</a>, we had a presentation from a company called <a href="http://www.nearverse.com/lokast">Lokast</a> which had an interesting app that created an-ad hoc hyper local peer to peer social network. What the hell is THAT you might ask? Well essentially if you are in a room and fire up the app, and other folks in the same room do the same, well you can see them.  You, as well as they, can share stuff like who they are, what they’re up to and can also share things like media files and contacts, etc.</p>
<p>A quick search on Google and I noticed that they had a partnerships with Qualcomm, as an early user of an open source project called <a href="http://developer.qualcomm.com/dev/alljoyn-p2p">AllJoyn</a>, which seems to power some of the wifi and Bluetooth side of the technology behind Lokast.  What the hell does Alljoyn do, well I can’t tell you in any great detail for sure, since I opted not to spend 2 hours reading through all the <a href="http://developer.qualcomm.com/dev/alljoyn-p2p/sdk">documentation and SDKs</a>, but per <a href="http://developer.qualcomm.com/dev/alljoyn-p2p/faq">their FAQs</a> it&#8217;s “peer-to-peer technology that enables ad hoc, proximity-based, device-to-device communication without the use of an intermediary server…  that will enhance the user experience by simplifying how devices interact with one another.” <span id="more-810"></span>And “AllJoyn was developed to solve many of the problems that exist in enabling peer-to-peer communication such as simple discovery, pairing, message routing, security, transport independence etc.”</p>
<p>So the takeaway from my non techie little brain is: 1. it&#8217;s location specific, 2. it&#8217;s an easy way to connect between devices, and 3. you can share stuff.</p>
<p>So while the use case that they seem to be pushing for AllJoyn is around gaming, and Lokast is taking it in the social direction. I think the big retailers like a Best Buy or Home Depot should have a look, not necessarily to allow me to connect to the other customers in the store at the time, but to use it as a way to provide better service to me and connect me with the store just for the time I am in there.  I am thinking of it less as true random, out in the wild peer to peer network, but more as a one super peer “authority” device (the store)  that will always be present in a store creating the foundation for a quick and easy ad hoc communication system  between a store and its patrons.</p>
<p>How would I like to be “connected” to the store while I am there?  Well some stuff is simple, like notifying the store that I want someone to come help me, or leaving feedback like the fact that salesman Bob really knows his cameras.  If there is some promotion happening in the store like 20% off DVDs, it would be good to know that as I make a bee line for the computer section on the opposite side of the store.</p>
<p>Then you could really start to get fancy, by say loading up a ton of product information and demos, so when customers want to do a little in store research of a product they’re considering buying they can get at it quickly and easily, without having to resort to a search of the entire web of data on the subject via Google.  Customers could sample clips of songs or movies in the DVDs section before buying, or peruse curated content of peer reviews of dishwashers or toys before buying. Not to mention that all the in store mobile search query data would be a massive goldmine for ad retargeting ala someone like <a href="http://www.magnetic.is">Magnetic</a>, <a href="http://www.akamai.com/acerno">Akamai/Acerno</a> or <a href="http://www.channelintelligence.com/">Channel Intelligence</a>.</p>
<p>I think if any of these in store retail plays like the area that<a href="http://shopkick.com/"> Shopkick</a> is going after will ever be successful, they&#8217;ll need to forget about the silly point schemes and game mechanics and trying to develop a one size fits all mobile app solution from their HQ in California.  I think the more successful route would be to build a simple platform that allows each retailers to take control, and build from the ground up, specifically around the needs of their store and communicating directly there locally with their customers.  Not to say that a lot of the content, like product reviews, couldn&#8217;t be one size fits all, but the implementation and people running the system need to be there locally in the store.</p>
<p>It seems to me something like AllJoyn could be pretty easily modified to do all this.</p>
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		<title>What Best Buy Could Do In Mobile and Location Marketing</title>
		<link>http://www.locationawhere.com/04/02/2010/companies/what-best-buy-could-do</link>
		<comments>http://www.locationawhere.com/04/02/2010/companies/what-best-buy-could-do#comments</comments>
		<pubDate>Thu, 04 Feb 2010 22:45:30 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Companies]]></category>
		<category><![CDATA[awhere]]></category>
		<category><![CDATA[Best Buy]]></category>
		<category><![CDATA[foursquare]]></category>
		<category><![CDATA[localeze]]></category>
		<category><![CDATA[location]]></category>
		<category><![CDATA[milo.com]]></category>
		<category><![CDATA[mobile marketing]]></category>
		<category><![CDATA[sense networks]]></category>
		<category><![CDATA[UBL]]></category>

		<guid isPermaLink="false">http://www.locationawhere.com/?p=471</guid>
		<description><![CDATA[I was going through my Twitter stream the other day and noticed a few tweets referencing Foursquare involving BestBuyCMO&#8230; Foursquare is undoubtedly getting a ton of press these days, and much of it for good reason&#8230; it&#8217;s new, interesting and fun, and has a lot of potential and implications for marketers&#8230; and did I mention [...]]]></description>
			<content:encoded><![CDATA[<p>I was going through my Twitter stream the other day and noticed <a href="http://twitter.com/steelytrip/status/7905091255" target="_blank">a few tweets </a>referencing Foursquare involving BestBuyCMO&#8230; <a href="http://foursquare.com/" target="_blank">Foursquare</a> is undoubtedly getting a ton of press these days, and much of it for good reason&#8230; it&#8217;s new, interesting and fun, and has a lot of potential and implications for marketers&#8230; and did I mention it&#8217;s getting a lot of press these days.</p>
<p>As cool as FourSquare is, why stop there&#8230; Mr. Best Buy CMO, if you&#8217;re listening here is what I think would be a more comprehensive way to use mobile and location data in your business:<span id="more-471"></span></p>
<p>First and foremost be sure people can find your stores when they&#8217;re looking for them&#8230; call <a href="http://www.universalbusinesslisting.org/" target="_blank">Universal Business Listing</a> and <a href="http://www.localeze.com/" target="_blank">Localeze</a>to make sure your complete list of stores and as much information about those stores is correctly propogated out to all the players in the geoweb&#8230; oh year and be sure to claim all of your Local Business Listings on Google. </p>
<p>Want to pull more customers into your physical stores from the web and mobile web? Check out folks like <a href="http://www.milo.com" target="_blank">milo.com</a>, where customers can search for items carried in your store on the web and then find the closest nearby store where they can walk in and purchase it then and there&#8230; or hire some clever <a href="http://www.davidmihm.com/local-search-ranking-factors.shtml" target="_blank">local SEO experts</a> and <a href="http://www.associatedcontent.com/" target="_blank">associated content </a>to create massive amounts of web content around all of your most popular products and tie them back to the location of each of your stores&#8230; that way digital searches for &#8220;Garmin Nuvi Detroit&#8221; lead folks to your brick and mortar stores.  </p>
<p>Want to better understand the people that already come into your stores why not ask someone like <a href="http://www.sensenetworks.com/" target="_blank">Sense Networks </a>if they can drill down around your stores to see how far folks that are coming to your store are traveling to get there, where they go before and after going to your store, or if there is a nearby roadway that could should be driving more traffic but is not&#8230; it may be time to buy a new billboard on that nearby superhighway.</p>
<p>Want to help your suppliers and store management better understand what is selling and why? Why not talk with the folks over at <a href="http://www.sensenetworks.com/" target="_blank">Awhere.com </a>to take a deeper dive into the demographics, weather and a variety of other geographically specific factors occurring in the areas around each store that may be having an impact. Not selling many GPS dog trackers at store #2718?  Maybe its because pet ownership in a 50 mile radius of that store only indexes as 28 versus the national average.</p>
<p>Once you&#8217;ve got customers in your store why not provide better in store service and create a little <a href="http://www.locationawhere.com/16/12/2009/companies/placecast-teleconference-mobile-and-retailers" target="_blank">mobile store portal </a>to help customers do things like find their way around (Blue Umbrella Indoor Navigation), look up consumer reviews on the items you carry and do price comparisons on items for sale, look at what you have in inventory, and leave feedback for a manager, etc.</p>
<p>In fact, why not just sell virtual digital goods right there in the store through the phone while you&#8217;re at it. Why not give Apple a call and remind them about that nifty <a href="http://www.locationawhere.com/11/03/2009/companies/lbs-apple-style-location-aware-powered" target="_blank">digital meets physical affiliate marketing patent</a> they filed, and see if you can put it to use by marketing music through listening stations in the store where consumers can download directly to their iPhones while providing Best Buy with a nice high margin affiliate fee for driving the download.</p>
<p>I am sure there is more, but that should be enough to get the ball rolling in 2010.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Can Best Buy Do PNDs?</title>
		<link>http://www.locationawhere.com/06/10/2008/commentary/can-best-buy-do-pnds</link>
		<comments>http://www.locationawhere.com/06/10/2008/commentary/can-best-buy-do-pnds#comments</comments>
		<pubDate>Mon, 06 Oct 2008 17:44:00 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Best Buy]]></category>
		<category><![CDATA[garmin]]></category>
		<category><![CDATA[navigation]]></category>
		<category><![CDATA[pnd]]></category>
		<category><![CDATA[TomTom]]></category>

		<guid isPermaLink="false">http://www.locationawhere.com/?p=87</guid>
		<description><![CDATA[I saw the news recently that Best Buy plans to introduce its own line of personal navigation devices under its Insignia brand expected to be available in stores October 19.  PNDs are just the latest consumer electronics item Best Buy has decided to unveil under its own house brand name&#8230; its previous experiences include flatscreen TVs, DVD [...]]]></description>
			<content:encoded><![CDATA[<p><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_8H3GHdgO2GM/SOpQWqGKhyI/AAAAAAAAAQg/aptyrkulEdo/s1600-h/bestbuypnd.jpg"><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;" src="http://1.bp.blogspot.com/_8H3GHdgO2GM/SOpQWqGKhyI/AAAAAAAAAQg/aptyrkulEdo/s200/bestbuypnd.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5254100265468593954" /></a>I saw the <a href="http://www.twice.com/index.asp?layout=article&amp;articleid=CA6601595">news recently</a> that Best Buy plans to introduce its own line of personal navigation devices under its Insignia brand expected to be available in stores October 19. 
<div></div>
<div>PNDs are just the latest consumer electronics item Best Buy has decided to unveil under its own <a href="http://en.wikipedia.org/wiki/Best_buy#Private_label_brands">house brand name</a>&#8230; its previous experiences include flatscreen TVs, DVD players, desktop PCs, as well as various electronics accessories under such brands as Insignia, Dynex, and Rocketfish. </div>
<div></div>
<p><span class="fullpost">
<div>One interesting difference in this announcement is that Best Buy is looking to go after the higher end of the market with a $399 price and functionality not found in most other devices in the U.S. (except <a href="http://www.dash.net/">DASH</a>) &#8230; specifically a built in cellular modem which will allow for a variety of services including Google search and real time traffic among other things. </div>
<div></div>
<div>Previous Best Buy house branded products have largely targeted the low cost + comparable functions marketing angle&#8230; (the consumer electronics version of those Eckerd&#8217;s branded asprin or White Rose Macaroni and Cheese.) </div>
<div></div>
<div>Best Buy is obviously hearing a lot of interests on the sales floor about customer wanting these connected features, and since none of the major OEMs are yet stepping up to the plate to deliver one, they probably figured why the hell not them.  With GPS devices sales seeing triple figure growth and Best Buy seeing recent margin declines, you can&#8217;t blame them for wanting to try to keep a bigger piece of this lucrative market for themselves&#8230; </div>
<div></div>
<div>Although I can&#8217;t understand how this will turn out to be a big success for them for two reasons:</div>
<div>- There is a reason why existing OEMs haven&#8217;t gone down this path, and its because being an MVNO is not a great business to be in here in the U.S.</div>
<div>- Best Buy is an expert in retailing, not high tech, so I&#8217;d expect everything besides the connectivity feature to be subpar, so as a result they will deliver higer price + lesser overall functionality rather than lower price + comparable functionality which doesn&#8217;t seem like a winning proposition. </div>
<div></div>
<div>Garmin and TomTom have been doing this for a very long time and I am in the camp that believes that building a great navigation experience is not as simple as pulling together 12 different off the shelf pieces and putting them together in a black plastic casing, as can be done with say televisions or DVD players, where the consumer interaction is no more complicated than sitting back and pressing the play button. </div>
<div></div>
<div>But if nothing else, maybe the Best Buy PND initiative will be a demonstration that consumers are willing to pay a monthly service fee for their PNDs in exchange for a world of new services&#8230; and if successful it will open up the floodgates for TomTom and Garmin to make more progress with similar initiatives. </div>
<p></span></p>
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